Talent wins games, but teamwork and intelligence win championships. Michael Jordan
We are here to help. If you are looking for information on our product then we hope you will find the answers below. If you don’t, then please don’t hesitate to get in touch – we would love to hear from you.
What kind of payment information do you need?
Please do the following for the BILLING DETAILS:
Enter your First name and Last name, Country, Street address, Town / City, State / County, Postcode / ZIP, Phone, Email address.
If you check to SHIP TO A DIFFERENT ADDRESS? please do the following:
Enter your First name and Last name, Country, Street address, Town / City, State / County, Postcode / ZIP, Phone.
Enter your Order notes.
If you check to I’d like an invoice please do the following:
Enter your Company name, VAT # or tax ID, Accountable person.
What are my payment options?
Please enter the correct information in the appropriate field.
Do you accept international credit cards?
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
What currency can I pay in?
All transactions are processed in the currency shown on the product and checkout pages – our prices are in Euro.
DO YOU HAVE TO PAY IMPORT DUTIES OR LOCAL TAXES?
Any additional charges for customs clearance must be borne by you – we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
RETURNS & EXCHANGES
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).
If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact email@example.com as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn’t covered and refunds need to be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original KissTheFrogNOW packaging.
*If you are eligible, we’ll email prepaid returns slip to you.
We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to firstname.lastname@example.org for help.
We offer express delivery to most locations with tracking available. Express shipping is generally 1-3 working days for the EU, US, UK, and anywhere from 2-8 working days for other countries.
In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.
For pricing and more detailed timeframes we will offer soon an Estimated Arrival Time Calculator, so please check again.
KissTheFrogNOW customers live all across the globe, so we can ship to anywhere. We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular free post ranges from 3 to 28 working days depending on the shipping address. For more accurate shipping windows check out we will offer soon an Estimated Arrival Time Calculator, so please check again.
HOW DO WE SEND YOUR ORDERS?
We send all orders via courier service. We will normally send you a notification email when your order leaves our warehouse. The progress of courier deliveries can be tracked online and we will send you a tracking link in the confirmation email. On the day of delivery, you will receive an email from the courier service with a delivery window, so you don’t have to wait in all day. This email will give you an opportunity to change the delivery address or time. Our courier service requires that orders are signed for on delivery. As noted on the checkout page, please choose an address where someone will be available to sign for it. Our courier will attempt to deliver to the original address twice. If no-one is in – and you haven’t contacted them to arrange re-delivery – they will deliver your order to a ServicePoint and you will need to pick it up from there. All deliveries to ServicePoints must be picked up by you usually within seven days, or they will automatically be returned to us.
What if my order doesn’t arrive?
If your order doesn’t arrive within the maximum estimated timeframe we’ll send out a replacement using express shipping wherever it’s available. Simply email our support team with your order details.
How do I cancel my order?
Contact email@example.com within 24–48hrs of placing your order. That way we should be able to catch any transaction settlement and shipping before it goes through. Anything after this window will be treated as a regular refund.
Can I add items to my order after I have hit the place order/confirmation button?
If you want to add an item to your order please email our support team within 24hrs of your purchase and we’ll do what we can to adjust things.